TECHNICAL SUPPORT OF CRM, SITES, SERVICES, online STORES

Your projects development and support

30%of designed projects we develop after launch
< 500hours of support for all projects per month
$1500average monthly budget of project support
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Awards 6 awards 4 nominees in UI/UX
Raitings Raiting Evergreen — ITRating Raiting Evergreen — CMSMagazine Raiting Evergreen — WRate.net
The operational challenges and the development of the project

Once the site is launched, start the main and most important work - support of the project growth. In addition to solving technical issues on site we also connects to support of your project marketer, designer, coder and system administrator. So we provide full-stack support to your site. For the project is assigned project manager who will assist you at every stage. To manage all the tasks you will be able through a single account in a special task accounting system (we use Redmine), so you can contact every specialist and get an answer to your inquiry.

Every month you get a handy progress report: hours, results, prices - all in one document

Issue tracker: you can create tasks and monitor the process of implementation

Services of the team in the amount are cheaper than salary of one highly qualified specialist on full-time

What tasks can we perform

  • Design

    Design of new functional units, also an increase of conversion - we analyze your statistics and to make the necessary changes to the design

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  • Prototyping

    The prototype of the new section of the site or the new functionality of your service will save time and show live how and what will work at the earliest stages

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  • Marketing analysis

    Marketers can analyze how the market and competitors as well as your project and make suggestions for the optimization of the project.

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  • Development

    We carry out work to expand the functionality of the site, eliminating errors and completion of existing partitions.

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  • Testing

    Testing for cross-browser, functional testing, automated testing, ui-testing

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  • Setting of analytics

    Connect and configure your Google Analytics, or Yandeks.Metrika Tag Manager, setting and tracking goals GA

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  • Administration of servers

    We will help you to configure and administer your Linux and Windows servers

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How does the performance of tasks happen

We provide access to the tracking system Redmine

You write what the problem you want to solve

We give an assessment of the task in hours and ask for confirmation

You confirm evaluation, we perform a task

At the end of the month we generate report on progress made and expect payment

Our experience in technical support

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  1. We work in the area of technical support in 2010 - we are doing this for many years and have gained a lot of experience and methodology
  2. Betting on the work of different specialists differentiated - you're paying a fair price for each type of operation
  3. You are covered against unforeseen payments and on budget - we coordinate assessment tasks to perform large and coordinate with your budget limit
  4. We also know how to work in a team - we know how to interact with other teams - marketers, SEO / Adwords specialists, system administrators
  5. If we have some problem at work, you are guaranteed to get its solution. If the error will be revealed later - we will fix them.
  6. 30% of our developed projects we accompany on tech support
  1. We work in the area of technical support in 2010 - we are doing this for many years and have gained a lot of experience and methodology
  2. Betting on the work of different specialists differentiated - you're paying a fair price for each type of operation
  3. You are covered against unforeseen payments and on budget - we coordinate assessment tasks to perform large and coordinate with your budget limit
  4. We also know how to work in a team - we know how to interact with other teams - marketers, SEO / Adwords specialists, system administrators
  5. If we have some problem at work, you are guaranteed to get its solution. If the error will be revealed later - we will fix them.
  6. 30% of our developed projects we accompany on tech support

30%

of our developed projects
we accompany on tech support

Among our clients

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FAQ

  • Can you develop the iOS/Android app to the store?

    Yes. We can build a shop directly with the API, it will allow to easily integrate with other systems, as well as the development of the mobile client (mobile shop) will be cheaper by half, because the point data exchange will be already existing. For mobile stores we usually use Hybrid applications.

  • How do you collect the requirements for the project, when there are many stakeholders from the client's side?

    When we collect the requirements for the online store, we work with the first persons - owners and directors, we know how to communicate effectively and we appreciate your time, it allows you to make quick decisions and immediately identify the most important requirements and design criteria and not to alter it later - budget and time savings. If the project involves a group of investors, we try to coordinate and identify the requirements of all stakeholders to make a product that meets the expectations of all investors.

  • I think that your prices are too big, is it somehow justified?

    Recently we are choosen at a price 25-40% higher than other proposals because:

    1. Clients like that we are thoroughly working on requirements.
    2. We attach personal manager during the project, who is responsible for the accuracy of the statement of the problem, follows the terms, gives you feedback and can advise you at any stage of the project.
    3. We haven't problems with quality, we run only the finished product.
    4. Clients say that we can come a year after the launch, and if something is "fallen off" we'll fix it fast and for free. They say that this is the European way.
  • I started the project with other developers, but they failed. Can you help?

    Yes. We are often approached when clients can not launch the project that was started with other developers. The most recent case was in March 2016. We have a process that allows to analyze the progress of the project and if it is possible we pick up the project and bring it to run. That is why we have no problems on terms with our projects.

  • And still, do you compare yourself with competitors at least sometimes?

    Yes, very often. With one of our current clients, we passed three rounds of tenders, tender was personally directed by the deputy chairman, who was very demanding and could count money very good. As a result, together with the customer, we gave the same amount of work on the assessment to other three companies of different segments - lower, middle and our direct competitor. As a result, for the price we were between secondary and higher, on the reasonableness of estimates and terms our offer was the best. Thus in all aspects our offer was the best by the ratio of quality to price. We can show this case in more detail.

  • Why are you so sure, that I will like your work?

    We have a process of making the right solutions on development - we can say, how to minimize the subjective factors, such as "I like" or "you like" and this process will save time. The end result should be pleasant for the project’s visitors, and we are ready to logically explain every button in the prototype.

Order tech support

Let us know what kind of project you want to create or develop. Feel free - we will be happy to advise on any professional issue and will do it absolutely for free, just give us a call or fill out the form.