Technical support and maintenance of sites, e-commerce projects, SaaS services

Your projects development and support

30%of designed projects we develop after launch
up to 500hours of support for project per month
from $25/hourour project support rate
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Awards 6 awards 4 nominees in UI/UX
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The operational challenges and the development of the project

Upon completion of the main development, we propose to sign a support agreement.
The support includes the full range of services that we offer during the project: marketing analysis, design, front- and back-end development, administration of servers. 

After signing up site support agreements, we provide access to your project in our task management system - Redmine. We allocate the project manager (PM), who will be assigned to your support project, he will manage the work, communicate, and coordinate all issues and reports.

If the task is clear, then we estimate it in work hours, if this estimation fits you - we will start working on the task. If the task is unclear, we ask for clarification questions, for example, "what button and where do you want to place?". Then proceed to the estimation and agree it with you.

After the estimation is approved, we work on the task and give feedback on the execution.

At the end of the month, we sent a report with all the tasks performed. You pay only for the number of hours approved upon in the tracker for each task. If there were no tasks, then you do not pay anything.

The cost of support is based on the hourly rates of specialist.
Bugs/errors that were not marked during testing, we fix for free all the time of existence of the project (with a signed Support Agreement, in accordance with the classification of errors in the Agreement).

 

Every month you get a handy progress report: hours, results, prices - all in one document

Issue tracker: you can create tasks and monitor the process of implementation

Services of the team in the amount are cheaper than salary of one highly qualified specialist on full-time

What tasks can we perform

  • Design

    Design of new functional units, also an increase of conversion - we analyze your statistics and to make the necessary changes to the design

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  • Prototyping

    The prototype of the new section of the site or the new functionality of your service will save time and show live how and what will work at the earliest stages

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  • Marketing analysis

    Marketers can analyze how the market and competitors as well as your project and make suggestions for the optimization of the project.

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  • Development

    We carry out work to expand the functionality of the site, eliminating errors and completion of existing partitions.

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  • Testing

    Testing for cross-browser, functional testing, automated testing, ui-testing

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  • Setting of analytics

    Connect and configure your Google Analytics, or Yandeks.Metrika Tag Manager, setting and tracking goals GA

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  • Administration of servers

    We will help you to configure and administer your Linux and Windows servers

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How does the performance of tasks happen

We provide access to the tracking system Redmine

You write what the problem you want to solve

We give an assessment of the task in hours and ask for confirmation

You confirm evaluation, we perform a task

At the end of the month we generate report on progress made and expect payment

Our experience in technical support

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  1. We work in the area of technical support in 2010 - we are doing this for many years and have gained a lot of experience and methodology
  2. Betting on the work of different specialists differentiated - you're paying a fair price for each type of operation
  3. You are covered against unforeseen payments and on budget - we coordinate assessment tasks to perform large and coordinate with your budget limit
  4. We also know how to work in a team - we know how to interact with other teams - marketers, SEO / Adwords specialists, system administrators
  5. If we have some problem at work, you are guaranteed to get its solution. If the error will be revealed later - we will fix them.
  6. 30% of our developed projects we accompany on tech support
  1. We work in the area of technical support in 2010 - we are doing this for many years and have gained a lot of experience and methodology
  2. Betting on the work of different specialists differentiated - you're paying a fair price for each type of operation
  3. You are covered against unforeseen payments and on budget - we coordinate assessment tasks to perform large and coordinate with your budget limit
  4. We also know how to work in a team - we know how to interact with other teams - marketers, SEO / Adwords specialists, system administrators
  5. If we have some problem at work, you are guaranteed to get its solution. If the error will be revealed later - we will fix them.
  6. 30% of our developed projects we accompany on tech support

30%

of our developed projects
we accompany on tech support

Among our clients

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Order tech support

Let us know what kind of project you want to create or develop. Feel free - we will be happy to advise on any professional issue and will do it absolutely for free, just give us a call or fill out the form.