Using OpenSource CRM vs developing custom CRM for your company
With few exceptions, we suggest not to use custom and open source systems. Moreover, we believe that writing own CRM or using OpenSource solution is possible only in one single case: if at least 50% of the box functionality of any of the existing system does not suit you anymore, or you have an open monthly budget of more than $5000 that you are willing to spend on the system development within minimum of 6 months period. If you think that it's too much, think about it that way; it's just a salary of 2 developers and a small part of PM’s salary and a tester on the project. For the development of systems, even of an entry-level one like Bitriks24, efforts of dozens of developers are required for several years. P>
In all other cases, we recommend the implementation of ready-to-use CRM and configure it in terms of its architectural possibilities, and if you need to expand the system, we can then connect other box systems.
Why we do not use Open Source CRM system? First you need to understand that most of the opensource systems appeared as a result of the fact that some big company had previously developed CRMs for themselves or their larger customer and then the resulting solution gets tailored for the mass market. That being said, if your business isn’t anything like big companies have, most likely this system won’t meet your needs. Further development of every small feature on such a system would cost you significant funds, since each component will require custom design, development, testing, and implementation. The same applies to all completely custom CRMs, which the company makes by itself.
We believe that it is possible to write your CRM - and it does pay back, - if you already have some experience using some box CRM, if you really know what exactly you need\do not need, or if your business is so large, and the cost of box systems is so great for you that you’d rather write a small system for your requirements than pay thousands of dollars for licenses of box systems.
In all other cases, especially if your annual turnover is around $ 1-5 million, it is highly recommended to implement ready-to-use systems.