You definitely encountered an online chat widget on most company websites offering products and services. Usually, it is a button at the bottom or side of the screen or a pop-up window that appears a few seconds after visiting the page. Clicking on the icon activates a dialogue box where the customer can ask a manager a question, write feedback, leave contact details or request a callback.
An online web widget is the simplest and most effective tool for direct communication with customers, which plays a significant role in customer service and helps to improve the overall user experience and boost conversions. Online chat widgets help generate qualified leads, embody a trusted source of live customer feedback, and therefore of service evaluation and improvement.
Based on the most common customer queries, the most popular website widgets include:
A solution that combines chatbots and communication with a live manager in a single platform merits special attention. How it works: depending on your tasks, bot scripts or FAQ blocks are created and configured with the possibility of switching to a live operator. What's great is that the bot will handle customer requests outside of business hours, resulting in reduced costs and better service quality.
And our team is ready to implement complex solutions for online businesses with Kwizbot by combining various tools in one convenient platform. Please contact us to receive an individual quote or fill in the form.
The use of online chat serves many benefits for any service and e-commerce company:
Online chat support creates added value for customers as well:
To introduce you to some of the most popular products on the market, we have prepared a brief overview of their key features. Let's take a closer look at what they have to offer.
The Bitrix 24 widget is a button that opens a chat window where customers can leave a message, request a manager's call or fill out a form. The widget's appearance, list of tools and communication channels, location on the screen, pop-up window timing (automatic greeting), pages where it will be displayed, and widget appearance on mobile devices can be specified in the settings. The following channels are supported:
To add the widget to the website, copy the script and paste it into the page code before the closing /body tag.
Have you ever wondered if you can add a chatbot to your company website? With Kwizbot, it’s easy. Kwizbot Chat allows you to run scripts on the website and connect to the operator via chat. The widget exists in several forms:
What makes the Kwizbot widget unique is its fully customisable interface: you get a functional layout and change it to your liking, corporate style and colour preferences.
All you need to do to add the Kwizbot chatbot widget to your website is copying and pasting the corresponding HTML+JS script to your page source code.
More features are coming, including file transfer, video and images, link sharing, and inline buttons in the widget and messenger, so stay tuned!
Jivo is one of the most popular chat apps with the following key features:
The widget is easy to install: all you need to do is copy and paste a piece of code onto the website. And to work in online mode, you need to launch the agent app and log in with your credentials.
Chat Widget is a ready-to-use chat window you can easily add to your web page and quickly customise. It features several useful options:
The widget is installed in the same way as the previous ones — by adding a script to the page source code.
GetCall Online offers the customer a callback and automatically connects them to a manager. The widget consists of:
GetCall widget can be active during business and non-business hours. It integrates with the CRM and forwards all calls to the assigned employees; a client base can be created, and all communication history will be stored in the client card in the CRM. There is integration with Google Analytics and Binotel's native telephony.
A chat widget is always in sight of website visitors, actively attracting attention and encouraging them to engage in a conversation. The central value of online widgets is their ability to handle customer messages from all communication channels at any time through a single application. When implemented correctly, such a system helps build brand trust, increase sales and maintain constant contact with your audience.
If you want to create a bot for your website, implement a functional widget, and transform your website into a reliable lead generation source, feel free to contact us. We'll offer a unique solution that your competitors will envy.