Facebook Messenger сhatbot platform has more than 1.2 billion active monthly users and some of the most advanced developer tools. Chatbots are built based on personal messages with a public page on behalf of the user.
Bots in Facebook are functional and can interact with the user with text messages, buttons and elements. They can, if necessary, redirect the dialogue to a human agent or checkout and payment.
Buttons are used for sending messages that require user response (answer the bot, go to URL on the Internet, or switch the dialogue to a live support operator).
Elements serve to display cards of goods or something that has a similar structure. For example, a photo of a product with a name/price/short description.
Accounts allow chatbots to act as an online store.
Extensive functionality makes Facebook an excellent platform for hosting bots. But such a bot will have limitations, and it will not be able to initiate a dialogue with subscribers or with other users independently. Users need to find the bot themselves, which excludes the possibility of mass-mailings, polls and other communication opportunities.
— Bot with integration into internal systems, speech recognition, with the ability to migrate to all platforms
— SaaS of Evergreen for creating cross-platform bots with open API
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